Refund policy

At Adaniya Jewellers, customer satisfaction is our priority. If you receive a damaged, defective or wrong product, we’re here to help.

Eligible Reasons for Return/Replacement

We accept return or replacement requests only in the following cases:

• Wrong item delivered
• Damaged or defective product received
  

Return Request Time

Customers must raise a return or replacement request within 3 days of delivery.

Product Condition

To be eligible:

• Product must be unused and in original condition
• Original packaging should be available
• Unboxing video may be required for verification in damaged/wrong item cases

Non-Returnable Items

The following items are not eligible for return:

• Used jewellery
• Customized/personalized items
• Products damaged after use

Refund Process

Once the returned item is inspected and approved:

• Refunds will be processed within 5–7 business days
• Refund will be issued to the original payment method or bank account

  
  

  Replacement Option

  In eligible cases, customers may also choose a replacement instead of a refund.

  Contact Us

  For return or refund support:
  Email: support@adaniyajewellers.in